Live Chat

Inbox

Live chat and other communication channels keep you in touch with your customers

Chat settings

Set up and run Dashly Live Chat: inbox, chat settings, visibility rules, team workflows, tickets, and conversation ratings.

Chat visibility

Choose URLs and devices your Dashly chat widget must be displayed on (or hidden)

Merging chat and messenger lead cards

Automatic merging of site visitors with those contacting you via messenger

Team performance report

You can use conversation statistics to analyze the effectiveness of your chat operators

Notifications about new messages

What kinds of notifications there are, and how to use them

Operator mentions in notes

Сommunicate with your team without a third-party messenger

Tickets

Creating requests (tickets) within Inbox section

Saved replies

How to set up quick replies for chat agents

Conversations auto-assignment

Control your support team's workload

Team members modes

How to set up online/offline mode and how it affects other elements of your Dashly panel

How to edit or delete your message

Find out how to edit your message with a typo or delete it

Allocation of conversations by channels

Distribute conversations between your operators and keep conversations in corresponding channels. Keep everything in order!

Mobile and desktop applications

Your team members can stay in touch via their mobiles or PCs

Conversation rating

Conversation rating helps you understand the support quality better

Additional chat settings

A long article for code lovers