Operator mentions in notes

Сommunicate with your team without a third-party messenger

What are mentions?

The mentions feature allows you to draw team members' attention to important questions or quickly transfer conversations for collaboration. It's a great tool if you need to:

seek advice on a complex issue;
point out important information for another operator or employee from another department;
draw attention to key data in a conversation;
leave a comment on the conversation processing.

How to use mentions

Create a note in the conversation.
Enter the @ symbol to call a drop-down list of employees. You can select a team member from the list or start typing the name manually (search is possible by both internal and external names):
Select the desired team member and they will receive a mention notification.

Important: notes can be left in any conversation and won't be displayed on the client side.

Where do I find my mentions?

All mentions addressed to you will be displayed in a separate conversation channel with the @ sign, which is located at the top of the channel list.
This will help you quickly find the conversations that require your attention first.

Mention notifications

Mentioned team members are automatically notified of a new mention. Notifications are enabled by default for everyone.

To turn off notifications

Go to "Personal account settings"
Or in the "Team members" section, turn off notifications for specific employees.