In order to avoid missing any new conversations you can set up several notifications. Move to settings of your account and find "Notifications" tab.

For each site you can set alerts which will notify you about new messages in following conversations:

  • Assigned to me conversations;
  • Assigned to no one conversations;
  • Assigned to someone else conversation.

There are three types of notiications:

Desktop- notifications in browser and Windows-app;

Push- notification in Android-app;

Email- notifications which operator will receive on his email.

When a new conversation appears all operators will receive notification about it automatically. After assigning this conversation to one of operators only he will receive notifications about it.

Configuring browser notifications

Google Chrome, Yandex Browser

  1. Click on the lock icon in the address bar.
  2. Move to "notifications" and tick "Always allow on this site".

Mozilla Firefox

  1. Click on the lock icon in the address bar.
  2. Click on the arrow and then "Details".
  3. In the permissions tab select "Allow" in front of the "Send notifications".
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