Basic terms

Meet basic Dashly terms: events, triggers, timeout, properties and segments

Events

Events are actions visitors commit on your website, in an application, or on a server. You can record any event of a visitor or a lead you want to capture (visited a page, clicked on a button, made an order, etc.).

 Tracking events will help you easily achieve your tasks in lead segmentation, building analytics and marketing automation.

This is how events in a lead card look like:

Some visitors’ events are automatically tracked right after you install the Dashly script to your website. These include:

  • Visited the website

  • UTM parameters detected

  • Conversations: User started a chat conversation

  • Communication: Message sent

  • Communications: Message read

  • Communication: Message replied

  • Communications: Clicked on a link in the message

  • Unsubscribed from the email-campaign

All standard events can be found in the "Developers" section.

You can also create and track custom events.

 

What events can be tracked?

Dashly has 4 basic types of events:

  • Page visit

  • Scroll to the bottom of a page

  • Click on an element

  • Input field filling

You can also create and track custom events: viewing catalog items, starting an order, trying to leave the page, etc. – all of them can be created in Dashly.

 

How to create these events?

There are several ways an event can be created:

  1. You can create basic events (page visit, page scrolled to the bottom, click on an element and input field filling) using tracking master without developers’ help.

  2. Through the API. The most flexible way, but requires programming skills. You can read more about this method in the developer section.

  3. Via JavaScript. Its advantage is in flexibility, and the disadvantage is the need to write a code. This method of data collection is described here.

 

Event parameters

Dashly automatically records the date of the first and last instance of events, as well as the number of instances. These parameters can be used to segment leads by events.

 

Event properties

Each event can have properties. They complement events in order to give you a better understanding of the context they were recorded in.

Here is an example of "Visited the website" event properties:

Important! Do not confuse these with lead properties! Read about lead properties below.

Lead properties

Lead properties are parameters such as name, email address, phone number, city, UTM tags, viewed items, cost of the items in the cart, etc.

Dashly distinguishes two types of properties: system properties and custom properties. System properties are collected automatically. You can find the full list of system properties here.

To collect custom properties, you’ll need to set them up first. You can collect any user properties via API, with advanced tracking master, or create them manually in a lead card – just click “Add a property” button.

Some user properties are collected automatically:

  • Country

  • City

  • First source (referrer)

  • First source (domain)

  • First UTM Campaign Parameter

  • First UTM Source Parameter

  • First UTM Medium Parameter

  • First UTM Content Parameter

  • First UTM Term Parameter

These are basic general user properties for any kind of website:

  • Name

  • Email

  • Phone

The email can be collected automatically from all fields on the website if the "Auto tracking" setting is turned on.

A complete list of properties and events can be found in the documentation.

 

Trigger 

Triggers are events users commit on your website, which are used to initiate auto message sending.

Any lead event can be a trigger. For example: Visited the website, entered the sign up page or clicked the "Checkout" button.


Segment

Divide your leads into segments in order to send different messages and pop-ups. A segment is a group of leads allocated by the same properties or events.

Since lead properties can have different values (number, line, date, boolean variables or list), you can segment leads by their content.

Example:

Let’s say we need leads which we have names of in order to send them a personalized email – we choose Name – Is defined.

Events can be filtered by the number of times they were recorded and by the dates they were first and last recorded.

You can select all leads who have visited your website for more than 5 times or find everyone who hasn’t used any discounts on your website or those who entered their email within the last 5 days (last event date set to “less than 5 days ago”). Basically, it all depends on your purposes. 

Read more about segmentation here.

 

Timeout

Timeout is a sending delay.

Example: you want to send a promo code to leads who’ve been visiting your website for more than 30 minutes. In this case you may pick "Visited the website" as a trigger and set a 30 minute timeout.

It is important to note that if your auto message has a timeout, then lead properties and events will be verified once this time passes: Auto message gets triggered – The timeout passes – Lead segment is verified – Message is sent.

Now you are able to send auto messages to the desired lead segment when it’s needed (with the help of a trigger event and the timeout).

Lead tags

Tag is a special mark that you can add to a lead or a group of leads so you can easily find and segment them in the future.

 

How tags are different from properties?

Lead properties are dynamic. For example, you have the "Inactive for more than 30 days" segment.

Naturally, as soon as a lead from this segment enters your website, they will stop belonging to this segment.

Tags can be set and removed manually, which will let you find particular leads anytime. Example: you can add "loyal" or "waiting for an update" tags to quickly find these leads.

Segmentation and tags

You can easily find tagged leads and highlight them as a segment. Tags take a part in the segmentation process. Click a tag to select all leads with this tag. Note that the "+" sign appears on the left from the tag's name. It means that you’ve selected all leads with this tag.

Example 1: Select all leads with "loyal client" tag:

Click on the “+” sign to exclude the tag. The “+” sign will be replaced with the “-” sign and you will see all leads who aren’t assigned to this tag.


Example 2: Select all leads without the "Newsletter 123" tag:

Combine enabled and disabled tags for the most flexible segmentation.


Example 3: Select all leads with the "Promo" tag and without the "Loyal client" tag.

You can also use tags with events and properties.


Example 4: Select all leads with the "Offer 123" tag and who visited the website more than 14 days ago.

You can also use the logical operator OR. If you want to use it, just switch to "satisfies any filter".


Example 5: Select all leads with the "Offer 123" tag OR without the "Loyal client" tag. In this case we will see all of the clients who participated in the offer 123.

 

How to add tags?

Option 1. In the lead card

You can add tags from within lead cards. There you can also remove tags from the needed lead. The tag you delete this way will not be removed from other leads cards.

Option 2. In the “Lead database” section

Go to the “Lead database” tab, tick all the leads you want to add a tag to and click "Add tag". Select a tag from the list of the already existing ones or add a new one and click "Save".

Option 3. In the manual campaign report

Go to the “Manual campaign report”, choose the report of any manual campaign, go to the “Visitors” tab, select any preferable lead segment and click the "Add tag" button.

Important! We would recommend you to wait for 40 seconds after adding a tag in order for the lead base to update properly before using it.

 

How can this help me?

Example: let’s say you’re making a manual newsletter as a part of a New Year campaign. Some of the leads read it, and some don't. Go to the “Manual campaign reports” in order to find leads who’d read it and add a tag to them.

Add the "Read newsletter - test" tag in order to send these leads a new letter. Now you can select all leads who don't have this tag and send them another letter.

Another example:

You’re adding a new feature and you want to test it out. Before officially announcing it, you can ask your most loyal clients to test it and leave some feedback. They will help you understand whether there are any mistakes or bugs left fixing and if there is anything worth adding.

You can learn more information and feedback from private conversations. Add the tag "Loyal" to this lead card (and always remember that lead tags are different from conversation tags).

All you have to do now is select these leads with the tag in the “Lead database section” and send them a manual message.

Powered by