For those who want to send triggered messages with a little magic (and coding)

💡 Webhook for chat messages

You can send a webhook to a selected address when a lead or an operator sends a chat message. If you use this feature with Web API, then you can create a chat bot (auto responder) or record conversation history in your system.

To connect a webhook like that, please contact us via chat.

A POST request will be sent to selected address with every lead/operator message.

Message request example from a lead:

User-Agent: Dashly Webhook 1.0



conversation: {"direction": "u2a", "conversation_closed": false, "conversation_tags": [], "type": "reply_user", "id": 78183798, "body": "ewfwfwef", "assignee": {"type": "admin", "name": "inkov", "avatar": "https://files.dashly.io/avatars/default-v2.png", "id": 111}, "sent_via": "web_user", "created": 1492604036, "random_id": 132466821, "conversation": 64558819, "from": 85648207}

type: conversation

token: xxx

token helps you recognize that this request came from Dashly;

type is always equal to "conversation";

"conversation" contains the "ConversationPart" object.

💡 Bot via Webhooks

You can create an auto-response system (chat bot) via webhooks.

When you send a webhook like that in POST parameters, a lead's message is checked via dictionary and replied to via Web API.

Here is an example in python 2.7:

# -*- coding: utf-8 -*-

import json

import re

import requests


TOKEN = ' xxx '//application token can be generated in Settings-> API keys

QUESTIONS = [{'question':'Hello, how are you', 'answer':'Hey, great!'}] //Array which will check phrase match


def run(request):

    converstation = json.loads(request['conversation'])

    converstation_body = converstation['body'].upper()

    conversation_id = str(converstation['conversation'])


    for element in QUESTIONS:

        exp = re.compile(r'(#\s|)(' + element['question'].upper() + ')')

        if exp.search(converstation_body):

                param = {"body": element['answer']}

                response = requests.post('https://api.dashly.io/v1/conversations/%d/reply?auth_token=%s' % (conversation_id, TOKEN), data=param)

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