Once you’ve sent a manual message, you can check its statistics in the “Analytics” – “Manual campaign reports” section.
You can check general reports on all manual messages and review every report separately. The general table displays the following:
Message name;
Last sending date;
Number of sent messages;
Percentage and number of read messages;
Percentage and number of message replies;
Percentage and number of leads who clicked on link in the message;
Percentage and number of leads who unsubscribed;
Clicking "Report" will show you the detailed report of your manual message, there you can find the following data:
Message ID. It is used for message identification;
When the campaign was created;
Message type: chat, small pop-up, big pop-up, email;
Last time sent. The date and time this message was last sent;
Number of sent messages;
Percentage and number of read messages;
Percentage and number of message replies;
Percentage and number of leads who clicked on link in the message;
Percentage and number of leads who unsubscribed;
Bounced emails;
The number of spam complaints.
You can view each of these stats in more detail by clicking the "Details" button or by simply moving to the “Visitors” tab: