In-app triggered message statistics

Once you set up a triggered message for a mobile application, you can check its statistics in the "Triggered messages" section.

You can see detailed report for every message:

• How many times it was sent;

• How many times it was read;

• How many times users replied to it;

• How many times users clicked on a link in it.

To check detailed statistics click the "Report" button next to a triggered message.

You'll see the detailed information about this message:

• Message ID. It is used to identify messages with different requests;

• Message type. There are 3 types of messages for the app: in-app chat message, in-app pop-up, in-app push.

• Message creation date;

• Last time sent;

• The number of sent messages;

• The number of read messages and the percentage compared to the number of sent messages;

• The number of replies to the message and the percentage compared to the number of sent messages;

• The number of leads who clicked on the link and the percentage compared to the number of sent messages.

The A/B test tab will show statistics for both A/B versions of your triggered message so you can set the most profitable ways to communicate with visitors. You can read about how to configure the A/B tests in this article.

The “Recipients” tab will show all leads the message was sent to and how they interacted with the message.

Please note that only users who have a Firebase token can receive a "Push" message. The message won't be sent to the users without the token.

The "Read the message" event for the in-app push means that the message has been received by the user's device. If a link was added to the push, then the statistics will also show clicks on the link.