How to connect your email domain

Using the "No Branding" add-on, you can change the domain of the sender displayed in email messages you send to your users. Custom email domain also allows you to fully control the reputation of your domain on your own

By default, all email messages (both manual and triggered ones) you send from Dashly are being sent from our technical domain that looks like @app123.mail-dashly.io. If you want to be able to send emails from your own email domain, you can use the “No Branding” add-on (paid monthly).

Once you’ve connected the add-on to your Dashly website, ask us in chat and we’ll send you the DNS records generated for your domain. You will need to add these records in your registrar. The records we will provide you with will contain the following settings: 

  • MX

  • SPF

  • DKIM

❗ Important: if you’re connecting an already existing domain, you won’t have to use our MX records, just combine your SPF record with ours and add our DKIM record.

If you’re not using this domain anywhere else, you will need to use all of the records from the instruction we’ll send you. 

  • Why do you need to keep your MX records?

If you’re replacing the existing MX records with ours, all of the email messages you’ll be receiving on the email domain you’re connecting to Dashly will be sent to your Dashly inbox. It’s best to avoid it as all of the spam you may be receiving will be coming to your Dashly inbox as well as Dashly doesn’t filter email messages by spam like email services do.

 Important: Your domain must have MX records installed, regardless of whether these records were generated by your email service or by Dashly team.

  • How do you combine SPF records?

There can only be one SPF record. To make your email domain work both with Dashly and the email service you’re using, you must combine our SPF record – include:mailgun.org ~all – with the one you already have.

Let’s say your SPF record is this –  v=spf1 redirect=_spf.google.com

Add our record to it –  include:mailgun.org ~all

You must get the following result: v=spf1 redirect=_spf.google.com include:mailgun.org ~all

  • Why is the DKIM necessary?

Your email domain simply won’t work without this record. To send email messages from your domain via Dashly, you must add our DKIM selector and the DKIM value in your registrar settings.

❗ Important: It’s possible to have several DKIM records at a time. If you already have other DKIM records, you can take a look at how they’ve been added and add our DKIM the same way. If your DKIM selector looks like krs._domainkey, you’ll need to add our selector without the domain name (smtp._domainkey instead of smtp._domainkey.example.com, for example).

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